Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 95asia ("95asia," "we," "us," "the Company") — the operator of the online gambling platform accessible at https://95asia.biz ("the Platform") — collects, processes, stores, and discloses personal data relating to individuals ("you," "the Player") who register an account, visit the Platform, or otherwise interact with 95asia's services.

95asia is committed to handling personal data responsibly and in compliance with applicable data protection legislation, including the Personal Data Protection Act 2010 (PDPA) of Malaysia where applicable, and the data protection requirements imposed by our international gaming licence. By using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller

For the purposes of applicable data protection law, 95asia is the data controller responsible for personal data collected through the Platform. Questions, requests, or complaints regarding our data practices should be directed to our Data Protection contact as set out in Section 14 of this Policy.

3. Personal Data We Collect

3.1 Data You Provide Directly

When you register an account, verify your identity, make transactions, or contact support, we collect:

• Identity data: Full legal name, date of birth, gender, nationality;
• Contact data: Email address, mobile number, residential address;
• Identity verification documents: Copy of Malaysian Identity Card (MyKad), passport, or other government-issued identification;
• Financial data: Bank account details, eWallet identifiers (Touch 'n Go, Boost, GrabPay, DuitNow), transaction history, deposit and withdrawal records;
• Account credentials: Username and encrypted password (we do not store plain-text passwords);
• Communications data: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.

3.2 Data We Collect Automatically

When you access the Platform, we automatically collect certain technical and behavioural data:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution;
• Usage data: Pages visited, games played, bets placed, session duration, click-path data, features accessed;
• Location data: Country and region inferred from IP address (we do not collect precise GPS location);
• Cookie data: As described in Section 7 of this Policy.

3.3 Data From Third Parties

We may receive personal data about you from third-party sources including payment processors, identity verification service providers, fraud prevention agencies, and publicly available databases, where such receipt is permitted by applicable law.

4. How We Use Your Personal Data

95asia uses your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your 95asia account;
• Service delivery: Processing deposits and withdrawals, settling bets, crediting winnings to your account;
• Identity verification (KYC): Verifying your age and identity in compliance with our licensing obligations and applicable anti-money laundering (AML) legislation;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, and other unlawful conduct;
• Regulatory compliance: Meeting obligations imposed by our gaming licence, including transaction monitoring and reporting requirements;
• Customer support: Responding to enquiries, resolving disputes, and providing account assistance;
• Responsible gaming: Monitoring gameplay patterns to identify and assist players who may be showing signs of problem gambling;
• Platform improvement: Analysing aggregated, anonymised usage data to improve the Platform's functionality, game selection, and user experience;
• Marketing communications: Sending promotional offers, bonus notifications, and product updates to players who have opted in to receive such communications. You may withdraw consent at any time via your account settings or by contacting support.

5. Legal Basis for Processing

95asia processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 95asia (i.e., providing the gaming and betting services you have registered to use);
• Legal obligation: Processing required to comply with our AML, KYC, and gaming licence obligations;
• Legitimate interests: Processing necessary for fraud prevention, security monitoring, and platform improvement, where such interests are not overridden by your fundamental rights;
• Consent: Marketing communications and non-essential cookies, where consent has been obtained and can be withdrawn at any time.

6. Data Sharing and Disclosure

6.1 Service Providers

We share personal data with trusted third-party service providers who process data on our behalf, under strict contractual data processing agreements. Categories of such providers include: payment processors and eWallet operators; identity verification and KYC service providers; IT infrastructure and cloud hosting providers; customer support platform operators; fraud detection service providers; and game software licensors where technically necessary for game delivery.

6.2 Regulatory and Legal Disclosure

95asia may disclose personal data to regulatory authorities, law enforcement agencies, gaming licensing bodies, or courts of competent jurisdiction where required by applicable law, court order, or regulatory direction. We will not disclose more data than is strictly required to fulfil the relevant legal obligation.

6.3 No Sale of Personal Data

95asia does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes.

6.4 International Transfers

Some of our service providers operate outside Malaysia. Where personal data is transferred internationally, we ensure appropriate safeguards are in place — including standard contractual clauses or equivalent mechanisms — to protect your data to a standard equivalent to that applicable in Malaysia.

7. Cookies and Tracking Technologies

95asia uses cookies and similar tracking technologies to operate the Platform, maintain your session, and improve your experience. The categories of cookies we use are:

• Strictly necessary cookies: Required for the Platform to function — session management, authentication tokens, security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options.
• Analytical cookies: Collect anonymised usage data to help us understand how players use the Platform, which pages are visited most frequently, and where technical issues arise.
• Marketing cookies: Used to deliver relevant promotional content to you on the Platform. These are only set with your consent.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. A full cookie notice is presented on your first visit to 95asia.biz.

8. Data Retention

95asia retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Account data: Retained for the duration of the account relationship and for a period of five (5) years following account closure, in compliance with AML record-keeping requirements;
• Transaction records: Retained for a minimum of six (6) years from the date of the transaction;
• KYC documents: Retained for five (5) years following account closure or the last transaction, whichever is later;
• Support communications: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained for the duration of the consent and for three (3) years following withdrawal of consent.

Following the applicable retention period, personal data is securely deleted or anonymised.

9. Data Security

95asia implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and the Platform;
• Encryption of sensitive stored data including passwords and financial credentials;
• Role-based access controls restricting staff access to personal data on a need-to-know basis;
• Regular independent security audits and penetration testing;
• Intrusion detection systems and 24/7 security monitoring;
• Incident response procedures including notification protocols for data breaches.

While we take all reasonable precautions, no data transmission over the internet can be guaranteed to be 100% secure. You are responsible for keeping your account credentials confidential and for using the Platform over secure, private network connections.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 95asia:

• Right of access: Request a copy of the personal data we hold about you;
• Right of rectification: Request correction of inaccurate or incomplete personal data;
• Right of erasure: Request deletion of your personal data where we no longer have a lawful basis for processing it (subject to retention obligations);
• Right to restrict processing: Request that we limit how we use your personal data in certain circumstances;
• Right to data portability: Receive your personal data in a structured, commonly used, machine-readable format;
• Right to withdraw consent: Withdraw consent for marketing communications or non-essential cookies at any time, without affecting the lawfulness of processing prior to withdrawal;
• Right to object: Object to processing carried out on the basis of legitimate interests.

To exercise any of these rights, contact us using the details in Section 14. We will respond within 30 days. We may need to verify your identity before processing a data rights request.

11. Minors

The Platform is strictly intended for individuals aged 21 and above. 95asia does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will delete that data and close the associated account immediately. If you believe a minor has registered an account on 95asia, please contact us immediately using the details in Section 14.

12. Third-Party Links

The Platform may contain references to third-party game studios or payment providers whose own websites are governed by their own separate privacy policies. 95asia is not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policies of any third-party services you interact with in connection with using the Platform.

13. Changes to This Privacy Policy

95asia reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Material changes will be communicated to registered account holders via the registered email address no less than fourteen (14) days before the change takes effect, except where immediate amendment is required for security or regulatory compliance reasons. The date of the most recent revision is displayed at the top of this Policy. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy.

14. Contact and Data Enquiries

For any privacy-related enquiries, data rights requests, or concerns regarding how 95asia handles your personal data, please contact us through the following channels:

Email: [email protected]
Live Chat: Available 24/7 via 95asia.biz
Subject line for data enquiries: "Privacy / Data Request"